Refund / Return Policy
Returns & Refunds Policy
At Element Decant, every fragrance decant is carefully prepared, labelled and packed in Australia. We take pride in providing authentic fragrances and checking every order before dispatch.
Because perfume decants are personal-use products and their condition cannot be verified after delivery, we do not accept returns, exchanges or refunds for change of mind.
Change-of-Mind Returns
All purchases are final unless the product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee under Australian Consumer Law.
We do not provide returns, exchanges or refunds when:
- You change your mind.
- You order the wrong fragrance or size.
- You decide that you do not like the fragrance.
- The fragrance does not suit your skin or personal taste.
- The longevity, projection or scent profile differs from your personal expectations.
- You find the product at a lower price elsewhere.
- A fragrance purchased as a gift is unwanted.
- The product has been used, altered, mishandled or stored incorrectly after delivery.
Fragrance is subjective, and its scent, projection and longevity may vary depending on skin chemistry, climate, application and individual perception. A fragrance not matching your personal preference or performing exactly as expected does not, by itself, mean that the product is defective.
Damaged, Faulty or Incorrect Products
Please inspect your order as soon as it arrives.
Contact us promptly if:
- Your product arrives damaged or has significantly leaked during delivery.
- The atomiser or container is defective.
- You receive the wrong fragrance or size.
- An item is missing from your order.
- The product otherwise fails to meet a consumer guarantee.
Email elementdecant@gmail.com and include:
- Your order number.
- A description of the issue.
- Clear photographs or video of the product.
- Photographs of the parcel and external packaging if it was damaged during delivery.
Please retain the product and all packaging while your claim is being assessed. Where possible, contact us within 48 hours of delivery for damage that occurred during shipping. This timeframe does not limit any rights you may have under Australian Consumer Law.
We reserve the right to inspect or request the return of a product before providing a remedy. Because fragrances are classified as flammable liquids, please do not return an item without contacting us and receiving return instructions.
If we confirm that the product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, we will provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund or another suitable resolution.
Where a confirmed faulty product must be returned, reasonable return postage costs will be reimbursed where required under Australian Consumer Law.
Order Changes and Cancellations
Orders may enter preparation shortly after they are placed. Please contact us immediately if you need to request a change or cancellation.
We will try to assist, but changes and cancellations cannot be guaranteed once an order has entered preparation or has been dispatched.
Sale Items and Discovery Packs
Sale items, promotional products and Discovery Packs are not eligible for change-of-mind returns or refunds.
This does not affect your rights where an item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee.
Approved Refunds
When a refund is approved, it will be processed to the original payment method.
Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer rights or guarantees that cannot legally be excluded under the Australian Consumer Law.
Contact Us
For questions about an order or this policy, contact:
Element Decant
Email: elementdecant@gmail.com
