Shipping Policy

Element Decant currently ships orders within Australia.

Shipping costs and delivery options

Available delivery options and shipping charges are displayed at checkout. These may vary depending on the delivery address and order.

Please check that your delivery address is complete and correct before submitting your order.

Processing and delivery

We prepare and dispatch orders as promptly as possible. Delivery timeframes provided during checkout or by the shipping carrier are estimates and cannot be guaranteed.

Delays may occasionally occur during busy periods, public holidays, severe weather or carrier disruptions.

Tracking

If the selected delivery service includes tracking, the tracking information will be sent to the email address provided with the order once the parcel has been dispatched.

Incorrect addresses and returned parcels

Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed after an order has been dispatched.

If a parcel is returned because the address was incorrect or incomplete, or because it was not collected, we can arrange redelivery. An additional shipping charge may apply. Original shipping charges are not refundable.

Lost or damaged parcels

If your parcel appears to be lost or arrives damaged, please contact us with your order number and any relevant photographs. We will review the issue and assist with the shipping carrier where appropriate.

Nothing in this policy limits your rights under the Australian Consumer Law.

Contact us

For questions about shipping or an existing order, contact:

Element Decant
elementdecant@gmail.com

Last updated: 20 August 2026